DOMESTIC SHIPPING

At Haimov Jewelers, we take every shipment seriously. Because we ship fine jewelry, diamonds and luxury timepieces, every order is fully insured, discreetly packaged, and requires a signature at delivery.

Domestic Shipping (United States)

All U.S. orders ship free, with no minimum purchase, via FedEx or USPS. Every package is fully insured for its full value from the moment it leaves our Miami facility until it is signed for at delivery.

We cannot ship to P.O. boxes, APO/FPO addresses or freight forwarders.

Signature Required

Every order, domestic and international, requires a signature at delivery. No exceptions.

  • An adult must be present to sign for the package.
  • Packages will not be left at the door, with a neighbor, or in a mailroom.
  • Signature requirements cannot be waived for any reason.
  • FedEx may ask for a government-issued photo ID that matches the name on the order.

If no one is available to sign, FedEx will leave a notice and try again. After the final failed attempt, the package goes back to us. You can then contact us to arrange reshipment or pickup. Reshipping fees may apply.

Processing Times

  • In-stock items: Ship within [1–2] business days after order verification.
  • Watches: Ship after authentication and inspection, usually within [2–3] business days.
  • Custom pieces: Every custom piece is manufactured in-house in Miami. We'll confirm your production timeline when you place the order. The piece ships once it has passed final inspection.

Orders are processed Monday–Friday, excluding holidays.

Order Verification

To protect our customers, all orders, especially high-value orders, may go through review before they ship. A customer service representative may contact you to confirm your identity, billing information or shipping address, or may ask for a copy of your photo ID. Orders ship only after verification is complete. We ask for your patience during this process, which exists to protect the security of every shipment and buyer.

Discreet Packaging

All orders ship in plain, unbranded outer packaging with nothing to indicate jewelry or watches are inside.

Tracking

Once your order ships, you'll get an email with your tracking number. Please follow your shipment and be available on the delivery date.

International Shipping

We ship to over 120 countries via FedEx, with signature confirmation and full insurance. Every international shipment is fully insured and declared at its appropriate value. Delivery to most countries worldwide takes 3–5 business days. For specific shipping instructions, please contact us.

International Order Verification

All orders placed from outside the United States go through extensive review and verification. Any order flagged as high risk will be voided and refunded immediately. A customer service representative may contact you if more verification is needed. Haimov Jewelers reserves the right to cancel any order that appears suspicious or high risk.

Duties & Taxes

Your country's customs office may charge import duties or taxes on incoming international shipments. These fees are the responsibility of the recipient and are typically 10%–15% of the declared value. Your customs office may contact you for payment after delivery. In some cases, FedEx pays these fees in advance and contacts you for repayment once the package clears customs. Refusing to pay duties does not entitle you to a refund.

International Returns

International returns are covered by our 14-Day Return Policy. Please follow the steps in our Return Policy. All international returns are subject to a 15% restocking fee.

Damaged or Tampered Packages

If your package arrives damaged or looks tampered with, do not sign for it. Refuse the delivery and contact us right away. If tracking shows your order as delivered but you didn't receive it, contact us within [48 hours] so we can open a claim.

Local Pickup

You're welcome to pick up your order at our Downtown Miami showroom. A valid photo ID matching the name on the order is required.

Haimov Jewelers
33 NE 1st Street, Miami, FL 33132
Monday–Friday, 10:00 AM – 5:00 PM | Saturday closed | Sunday by appointment

Questions?

Email us at info@haimov.com